Acs365 FAQ — all your questions answered here

No, each person is only permitted one account on acs365. Attempting to create multiple accounts may result in all accounts being suspended and any stored balance being forfeited. If you're unable to access your previous account for any reason, contact the support team directly.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP code will be sent to you. Use that code to set a new password. Once sent, the code is only valid for 10 minutes remains valid, so use it quickly.

KYC (Know Your Customer) verification is required to keep the acs365 platform secure and prevent fraudulent activity. It may be mandatory for increasing withdrawal limits or processing large withdrawals. Verification is completed by uploading photos of both sides of your national ID along with a selfie.

Common reasons for account suspension include: multiple accounts, suspicious activity, or incomplete KYC. In this case, email the acs365 support team with your registered details and a description of the issue. Most cases are resolved within 24–48 hours.

Deposits via bKash, Nagad, and Rocket are typically 1–5 minutes is credited to your account. Bank transfers may take 1–3 business hours to process. If funds have not arrived within 15 minutes of your deposit, please contact support with a screenshot of the transaction.

The minimum withdrawal amount is BDT 500. Typically, after submitting a request, 15–30 minutes is completed. However, if KYC verification is pending or it is your first withdrawal, additional verification may be required, which can take up to 24 hours.

acs365 does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. acs365 also does not charge any withdrawal fees, though payment gateway fees may apply.

Bonuses cannot be withdrawn directly. The bonus amount must be wagered a specified number of times before withdrawal — this is known as Wagering Requirement This is known as the wagering requirement. Typically, you need to wager 5–30 times the bonus amount. Each bonus has its own terms, so read the conditions carefully before claiming any bonus.

Share your referral link or code from your account. When someone registers using your link and makes their first deposit, you'll receive a referral bonus. The more your referrals bet, the more commission you earn. There's no limit to how many referrals you can make.

The minimum bet on acs365 is just BDT 20. Maximum bet limits vary by sport, market, and your account level. For regular matches, the maximum bet is up to BDT 50,000. VIP members enjoy even higher limits.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases a "Cash Out" or "Edit Bet" option may be available before the match starts. During a live match, you can use the Cash Out feature to secure your winnings early.

Go to Account Settings and enable 2FA under the "Security" section. An OTP code will be sent to your mobile each time you log in. This is the most effective way to protect your account — even if someone knows your password, they won't be able to log in without the OTP.