Acs365 Terms and Conditions — The Complete Guide

1 General Terms & Applicability

By accessing the acs365 website or mobile app, you are considered to have accepted these terms and conditions. They apply to all users, registered or not. It is your responsibility to read and understand these terms and conditions in full before accessing the platform or using any of its services.

Acs365 is an online betting and gaming platform offering Sports Betting, Live Casino, slots, and other gaming services to users in Bangladesh. Compliance with our terms and conditions is mandatory for all users.

No person under the age of 18 is permitted to use acs365. acs365 reserves the right to verify the age of any user at any time. If age-related information is found to be false, the account in question will be suspended immediately.

2 Account Registration & Verification

You must provide accurate and truthful information when registering for an acs365 account. The mobile number and email address used during registration must be active and belong to you. Each person is allowed only one account.

• Your full name, date of birth, and contact details must be provided accurately at the time of registration.
• Opening multiple accounts from the same device, IP address, or payment method is prohibited.
• Keeping your account password confidential is entirely your responsibility.
• If you become aware of any unauthorized access to your account, contact the acs365 support team immediately.
• Large withdrawals may be held pending completion of KYC (Know Your Customer) verification.

Acs365 may request a national ID, passport, or other supporting documents for identity verification at any time. Failure to provide this information gives acs365 the right to temporarily suspend the account.

3 Deposit & Payment Methods

Deposits on acs365 can be made via bKash, Nagad, Rocket, and other approved payment gateways. The correct amount and reference number must be included when making a deposit.

Once a deposit is confirmed, the balance is usually credited to your account within five minutes. If you experience any issues, contact acs365 support with your transaction ID.

4 Withdrawal Policy

To withdraw funds from acs365, log in to your account and submit a withdrawal request. Withdrawals will only be processed to the same payment method used for the original deposit. This is an important rule in place to prevent money laundering.

• Minimum withdrawal amount: BDT 500.
• Maximum daily withdrawal: BDT 1,00,000 (for verified accounts).
• Without completed KYC verification, the withdrawal limit is BDT 5,000.
• Withdrawal requests are typically processed within 24 hours.
• To withdraw from bonus funds, the applicable wagering requirements must be met.

Acs365 may place a hold on withdrawals in cases of suspicious transactions. The user may be asked to provide additional information or documentation. Failure to cooperate gives acs365 the right to close the account.

5 Betting Rules & Regulations

Every bet placed on acs365 is treated as a binding agreement. The odds displayed at the time of placing a bet are final. If incorrect odds are shown due to a technical error, acs365 reserves the right to void the affected bet.

• Pre-match bets placed before a match begins cannot be cancelled.
• If a match is suspended or abandoned, bets will be voided and stakes refunded.
• Odds in live betting change in real time; the odds at the moment a bet is confirmed are the ones that apply.
• If match-fixing or corruption is established, all related bets will be voided.
• Arbitrage betting — placing bets on all outcomes of the same event to guarantee a profit — is prohibited.

In addition to Sports Betting, acs365 also offers betting on virtual sports, e-sports, and casino games. Each category may have its own specific rules, detailed on the relevant section page.

6 Bonus & Promotions Terms

Acs365 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be followed. Any attempt to abuse or misuse bonuses may result in account suspension.

• The welcome bonus applies to the first deposit only and can be claimed once per user.
• Wagering requirements for bonuses are generally 10–30 times the bonus amount.
• Bonus funds cannot be withdrawn directly.
• Claiming bonuses through multiple accounts or false information is prohibited.
• Bonus offers are valid for a limited time; any bonus not used within the specified period will expire.
• Acs365 reserves the right to modify or cancel any promotion or bonus offer at any time.

7 Responsible Gaming Policy

Acs365 believes gaming is entertainment, not addiction. We encourage every user to bet responsibly. Betting beyond your means is never a good idea.

• Users can set their own daily, weekly, or monthly deposit limits.
• The self-exclusion feature allows you to close your account for a period ranging from 30 days to 1 year.
• A cooling-off period allows you to pause betting for 24 to 72 hours.
• If signs of gaming addiction are identified, the acs365 support team is available to help.

Acs365 follows a strict age verification process to ensure that no one under the age of 18 can access the platform. For more information, please visit our Responsible Gaming View page.

8 Privacy & Data Protection

Acs365 is committed to protecting users' personal information. Any data you provide is used solely for service delivery, identity verification, and security purposes. Your information is never sold to third parties.

• All personal data is protected with 256-bit SSL encryption.
• Payment details are never stored on our servers.
• Data will be deleted upon user request, except where retention is required by law.

For more details, visit our Privacy Policy Read.

9 Account Suspension & Termination

Acs365 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Attempting to abuse bonuses or engage in fraudulent activity.
• Using bots or automated software.
• Money laundering or suspicious financial activity.
• Abusive behavior toward acs365 staff or other users.

10 Dispute Resolution

Any dispute regarding a bet outcome or transaction must be raised with the acs365 support team within 72 hours. Please include your account ID, transaction ID, and a detailed description when submitting a complaint.

• Acs365 typically responds to complaints within 5 business days.
• Complex disputes may require additional time to investigate.
• The relevant account may be temporarily restricted while an investigation is ongoing.
• Acs365's decisions are considered final.

If you are unsatisfied with an acs365 decision, you may seek the assistance of a neutral third-party mediator. Any legal disputes will be settled in a court of competent jurisdiction.

11 Terms & Conditions Updates and Notice

Acs365 reserves the right to update these terms and conditions, in part or in full, at any time. Notice will be posted on the website before any changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

For significant changes, a notification will be sent to your registered email or mobile number. It is important to keep your contact details up to date in your account.