Data Protection

Acs365 Privacy Policy — Your information is completely secure

Your privacy is our top priority at acs365. We are fully transparent about what data we collect, why we collect it, and how we keep it secure — no hidden terms, no ambiguity.

Last Updated: January 2026
Our Core Commitments

Your Data How We Keep It Secure

Acs365 believes digital privacy is a fundamental right. That is why we use internationally recognized security technologies to keep your data safe.

SSL Encryption

Every connection you make on acs365 is protected by 256-bit SSL encryption. No third party can access your information during data transmission.

Secure Data Storage

Your personal data is stored in encrypted form on secure servers. Payment card details are never stored on our servers.

No Sale of Data

Acs365 never sells your personal data to third parties. Your data is used solely to improve our services and maintain security.

Identity Verification

Identity verification is carried out through the KYC process to protect your account. This safeguards your account against unauthorized access.

Right to Erasure

You can request deletion of your personal data at any time. We will comply unless we are required to retain it by law.

Marketing Opt-Out

You can opt out of promotional messages at any time. We respect your preferences and will stop sending unwanted communications.

1 Introduction

Welcome to acs365. This Privacy Policy explains how acs365 collects, uses, stores, and protects your personal information. By using our website or mobile app, you are considered to have agreed to this Privacy Policy.

Acs365 is a trusted online betting and gaming platform for Bangladeshi users, offering Sports Betting, Live Casino, slots, and a wide range of entertainment services. We believe your digital privacy is a fundamental right — and protecting it is our responsibility.

This Privacy Policy applies to all acs365 services, websites, and mobile applications. Please contact our support team if you have any questions.

We follow internationally recognized data protection standards and regularly update our security measures. After reading acs365's Privacy Policy, you will have a clear understanding of exactly what we do — and do not do — with your data.

2 What Information We Collect

Acs365 only collects information that is genuinely needed to provide its services. Collecting unnecessary data goes against our policy.

Type of Information What Is Collected Why It Is Collected
Identity Information Full name, date of birth, national ID number For KYC verification and age confirmation
Contact Information Mobile number, email address For account communications and security notifications
Financial Information BKash/Nagad number, transaction ID For processing deposits and withdrawals
Technical Information IP address, device information, browser type For security, fraud prevention, and service improvement
Usage Information Game history, betting patterns, login timestamps For service improvement and responsible gaming monitoring

We never store your full bank card number or PIN. All payment processing is handled entirely through secure third-party payment gateways.

3 How We Use Your Information

Acs365 uses the information it collects for the purposes listed below. Each purpose is directly relevant to improving service quality and ensuring your security.

  • For account creation, management, and identity verification.
  • For processing deposits, withdrawals, and other financial transactions.
  • To ensure uninterrupted delivery of betting and gaming services.
  • To prevent fraud, money laundering, and cyberattacks.
  • For customer support and complaint resolution.
  • To inform consenting users about promotional offers.
  • To monitor user behaviour and ensure responsible gaming.
  • To improve platform performance and enhance the user experience.
acs365 never sells your information to advertisers or data brokers. User data is used exclusively for our own services.

4 Who Your Information May Be Shared With

Acs365 does not generally share your personal data with third parties. However, limited disclosure may occur in certain specific circumstances:

  • Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, and others to complete financial transactions.
  • Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Security Agency: Relevant authorities may be provided with information in the course of investigating fraud or criminal activity.
  • Technology Partner: Technology service providers that support platform operations may access limited data under strict confidentiality agreements.
When sharing information with third parties, acs365 ensures they adhere to the same strict privacy standards we uphold. No data is sold or exchanged for commercial purposes.

5 Cookies & Tracking Technologies

Acs365 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.

  • Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. Disabling them may cause the website to malfunction.
  • Functional Cookies: Used to remember your preferences, language settings, and other configurations.
  • Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
  • Marketing Cookies: Used to display relevant offers and promotions. These can be disabled through your browser settings.

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working. In the acs365 app, cookie preferences can be managed through the app's settings menu.

6 Security Measures

Acs365 maintains multiple layers of security to protect your information. Our security team continuously monitors the system and responds swiftly to any threats.

  • All sensitive data is stored with 256-bit AES encryption.
  • Data transfers are secured using TLS 1.3 protocol.
  • Two-Factor Authentication (2FA) is available.
  • Automated alerts are sent if unusual login activity or transactions are detected.
  • Regular security audits and penetration testing are conducted.
  • Physical security is maintained around the clock at our server data centres.
In the event of a security breach, acs365 will notify affected users within 72 hours. If you notice anything suspicious on your account, contact our support team immediately.

7 Your Privacy Rights

As an acs365 user, you have full control over your own data. Your key rights are outlined below:

Right to Access Your Information

You can request to know and view what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

Subject to meeting specific conditions, you can request the permanent deletion of your data.

Right to Data Portability

You can request an export of your data in a standard, portable format.

Right to Restrict Processing

You can request that the processing of your data be restricted under certain circumstances.

Right to Object

You can object to the use of your data for specific purposes and opt out of marketing communications at any time.

To exercise any of the rights listed above, please contact the acs365 support team. We typically respond to requests within 30 days.

8 Data Retention Period

Acs365 does not retain personal data longer than necessary. Retention periods depend on the type of service and applicable legal obligations.

  • Active account data: retained for as long as the account remains active.
  • After account closure: financial transaction records are retained for a minimum of 5 years, as required by law.
  • KYC documents: retained for 5 years from the date of the last transaction.
  • Cookies and session data: retained for 30 days to 1 year, depending on type.
  • Customer service records: retained for 3 years from the last point of contact.

Once the designated retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

9 Protection of Minors

Acs365 services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration and reconfirmed during the KYC process. If an underage account is identified, it is immediately suspended and all associated data is deleted.

If you become aware that a minor is using an acs365 account, please notify our support team immediately. Responsible gaming is one of our highest priorities.

10 Changes to the Privacy Policy

Acs365 reserves the right to update this Privacy Policy when necessary. Changes may be made due to technological developments, new services, or legal requirements.

You will be notified via your registered mobile number or email before any significant changes take effect. You can check the "Last Updated" date at the top of this page to see whether any changes have been made. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.

We recommend reviewing this page from time to time to stay up to date with our latest privacy policy. If significant changes are made, we will proactively notify you.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We typically respond within 5 business days.

  • Email: [email protected]
  • Support: 24/7 support is available via live chat.
  • Subject: Please include "Privacy Request" in the subject line to help us process your request faster.

If you have a concern about our Privacy Policy, please contact us directly first. We will do our best to resolve the issue for you.

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